I am so pleased to be included among the "brand ambassadors" helping to launch Gini Dietrich's new book, Spin Sucks. Especially so because I think…
Barbara Weaver SmithMarch 30, 2014
A few days ago we had an air conditioning company come to the house for a seasonal check-up of our system. The guy who came…
Barbara Weaver SmithJune 22, 2013
Encourage your employees to build a professional social media presence to build a thought-leader company.
Barbara Weaver SmithOctober 5, 2011
How well you prepare customer service representatives has everything to do with your brand.
Barbara Weaver SmithOctober 3, 2011
What happens when your prospect thinks you lied about the price of your services? #FatalSalesFailures
Barbara Weaver SmithSeptember 23, 2011
If your perspective is outbound on the customer, you need to change your viewpoint. See and understand the world from the client’s perspective, internalize what…
Guest BloggerSeptember 15, 2011
Tactics that seem to be customer-friendly can really backfire if you imply service that you don't intend to deliver.
Barbara Weaver SmithAugust 22, 2011
Strong workplace relationships among leaders and their employees are vital to a healthy organization. Gallup found that no single factor more clearly predicts the productivity…
Guest BloggerAugust 15, 2011
Conversation with Chris Baggott about "The Key to Fast Growth is Discoverability."
Barbara Weaver SmithJuly 22, 2011
Nothing is more critical to the sustainable success of a business than its abilities to galvanize the organizational team around their accountabilities for growth. While…
Guest BloggerJuly 20, 2011
Earlier this week, in the blog post by @jolewitz he talks about how critical people are to a business’ success. In the comments he and…
Guest BloggerJuly 8, 2011