Five Key Elements of an Initial Sales Call
Here are five key points to consider in preparation to make your initial call on a prospective customer. No, they’re not about putting brochures in a folder or loading up the power point!
Fear Trumps Advantage–Every Time!
We had a great whale hunting session working with the Asia/Pacific sales team of an international company. This company specializes in “spend management.” They help their customers significantly reduce their purchasing costs for many goods and services.
In the course of the workshop, this team reached a very interesting and unexpected insight about their most promising business deals, which was this:
We are not closing the proposals that demonstrate the very best ROI for our prospects. In fact, on our very best proposals, where we believe we can have the biggest positive impact for our customers, we are only closing 20%.
How would we explain that apparent anomaly? Something’s going on that they don’t understand.
On Boarding Your New Client Smoothly
The trickiest part of whale hunting for small and midsize companies is to capture your sale: deliver your products and services as promised once you’ve made the sale. Big contracts with big customers are not business as usual for many companies. Smaller companies are often long on energy and enthusiasm but short on operational processes, policies, and rules. And big customers have higher expectations than many of your smaller customers have.
So, how do you bring a new whale on board smoothly?
Who is at the RFP Buyers’ Table?
When you are engaged in a complex sales process in which you are meeting face-to-face with the potential buyers, you know how to interpret what The Whale Hunters calls “The Buyers’ Table”–the literal and figurative table around which your team interacts with people from the whale’s team who will influence the final decision of whether or not to buy from your company.
But when you are engaged in responding to an RFP or RFQ, are you still paying as much attention to the buyers?
My First Whale – Fund Seeking For a College Entrepreneur
When I entered my junior year at Arizona State University, the last thing I thought I’d be doing was starting an entrepreneurial venture. But, when a friend of mine, Tyler Eltringham, came up with an idea, OneShot, and needed someone to help him execute it, I was eager to help apply my skills as a marketing and sustainability major and move forward with this endeavor.
Coverage Maps – A Tool to Navigate the Complex Sale
Let‘s say you want to get a bigger client. Like a huge international group. And you want to sell something, that is so big, that you have do deal with the board of directors, to get it signed. How do you navigate and align all those people that are involved in the sale?
How to Execute a Winning Presentation
At some point in your sales process, your team will deliver “the big pitch.” This event could take place at your place of business or at your prospect’s office. If you invite them to your place of business, we call it “The Big Show.” If you are visiting them, it’s “The Road Show.” This isn’t just your usually Monday meeting. This is a big deal. Don’t assume that just because you got the meeting that you got the deal. You and your team have to rock it! Below are some best practices for a winning presentation.
Sales Position Open: Rock Stars Need Not Apply
I can’t tell you how many owners and CEOs I talk to who are looking for a rock star with a rolodex to save their sales. But today’s complex B2B sales require thoughtful, analytic team players who can put ego aside and involve their company’s subject matter experts in the sales process.
Pursuing the Preferred Customer–Strategic Focus is Key
As this economy brings changing market conditions, the process of scouting, or honing in on the preferred customer, becomes essential. It is the dedication to a focused, strategic business development process for targeting that ideal customer that may mean the difference between accelerated growth versus business as usual.
When is it a Big Deal, and Who Gets to Decide?
Last week I was talking with a VP of sales, who had just returned from a “big deal” sales pitch across the country. Expecting that his team was to present a multi-million dollar sales proposal to the senior executives of the prospect, he found instead a disjointed quasi-meeting. The meeting started 90 minutes late. The chief […]
Winning Big in a Losing Industry
Today I’d like to draw your attention to our latest case study. We’re very proud of the work done by Anita Grantham (one of our Phoenix Certified Partners), Rudy Kolich and the team at Jokake. They were able to implement The Whale Hunters Process™ and win the largest contract in their firms history.
Buyer Fear in B2B Sales: How to Identify It, Address It, and Win It
B2B buyers look for the least risky solution, not the best one. Gartner found that 74% of buying teams hit unhealthy conflict during the decision. This article names the four fears that turn up at the Buyers’ Table, explains what a Fear Buster actually is, and shows one step of a sales process with Fear Busters built in.