Showing Your Client Gratitude

Nothing makes a stronger statement to your clients than “thank you.” Thank you is part of the customer experience. “Thank you” demonstrates appreciation, builds loyalty, and personalizes the relationship. After all, if you are not truly grateful for your client’s decision to enter into a business relationship with you, it is only a matter of time before your client will realize you expect their business and you don’t value it. “Thank you” is the easiest and most sincere way to initiate your gratitude for the opportunity to establish and continue a valued business relationship.

Today’s the Day! Embrace Your Growth Strategy

What’s your growth strategy? (If you’re reading this, I hope its whale hunting.) What are you employing to take your business to the next level? Whatever your strategy or tactics, I think it really all starts with a “think big” mentality/philosophy. You have to first embrace a philosophy of growth before you start work on anything else. Some resent conversations have left me convinced some businesses don’t want to grow. Or, rather, their fear of change is bigger than the desire for growth. Now is not the time to be afraid of the future.

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How to Get Your Green Light (and Stop the Fear)

In a recent article on Entrepreneur.com, Tom Black gave this piece of advice:  Understand the sales process. A sale happens, he says, when there’s a transfer of feeling and when you bring people to a point of decision. Of course, we’re all about sales process, but sometimes, even when you’ve done everything right you get […]

Top Ten Small Business Trends from SmallBizLabs

The 2011 edition of the Top Ten Small Business Trends from Small Business Labs is a must-read for small business owners.  Several of the trends will surprise you, and understanding all of them will position you for greater success. In the coming days, I’m going to look at these trends one by one and suggest what […]

Greg Chapman on How Whales Think; How Whales Buy

We had an outstanding interview with Sitewire president Greg Chapman on last week’s Expert Series Call.  Greg offered compelling insights into how executives in large companies approach and complete their buying decisions. Two  highlights: Purchasing Agents.  Greg explained that the decision-making processes for buying goods or services inside of big companies are changing dramatically.  Although […]

Can you deliver what you sell?

For a long time, I’ve been exhorting clients to be certain that the sales team is selling what the operations or implementation team plans to deliver.  In the past couple of weeks, The Whale Hunters team has been on the receiving end of that potential mismatch, which compels me to write about it again.  Here’s […]