Can Technology Substitute for Real Customer Knowledge?

I received a very disconcerting email this morning from amazon.com. It was the typical occasional email that amazon.com customers receive, recommending books that I might enjoy.

Amazon, of course, is known for its ability to understand its customers’ taste and to make recommendations on that basis. The entire system is technology-based, not human-based. That is to say, amazon.com doesn’t really know me at all; it creates the illusion of knowing me by crunching data about my browsing and buying habits on its site.

How a Purple Cow Affects Whale Hunting

At the start each consulting engagement, the first piece of our process covered with clients is called the Brand Promise Audit. The goal of the exercise is to determine what parts of your brand promise are truly unique. We often find that the majority of brand promises fall into average or above average categories.

This content is for Pro - Annual members only.
Register
Already a member? Log in here

How do you talk to your customers?

Social media platforms and spaces foster conversations among companies and their customers in unprecedented ways.  In the B2B space, we’re just starting to figure out why do we want to have conversations, what’s their value,  how to conduct them, and how to how to nurture them over time.  How can your company talk to your […]

Why Can’t Sales and Marketing Get Along?

Of all the problems with company silos, the one hardest for me to imagine is a marketing silo and a sales silo. Yet I see these divisions all the time, even in small companies. Marketing complains that the sales team will not share information or fill out CRM reports. Sales complains that marketing is wasting time and wasting money and not delivering the right kinds of leads.