You probably know a few business people in your community who"everybody knows." They're so visible, so involved, so active in doing good things that others…
Barbara Weaver SmithNovember 25, 2013
When you have rigid rules for customers, you will lose business.
Barbara Weaver SmithOctober 26, 2011
How well you prepare customer service representatives has everything to do with your brand.
Barbara Weaver SmithOctober 3, 2011
How you behave when you lose a sale reflects on the character of your business.
Barbara Weaver SmithAugust 25, 2011
Tactics that seem to be customer-friendly can really backfire if you imply service that you don't intend to deliver.
Barbara Weaver SmithAugust 22, 2011
When I started in “sales”, I didn’t want the word sales in my title. In 1993, I graduated from Architecture school and took a job…
Guest BloggerJune 13, 2011
I think it’s important keep the growth conversation in check. The Whale Hunters process is all about smart growth. Each phase of our process is…
Guest BloggerApril 13, 2011
Don't think for a second that you'll keep this whale-client because you landed the big, initial sale. Your team needs to be accessible, reliable, and…
Guest BloggerMarch 22, 2011