How well you prepare customer service representatives has everything to do with your brand.
Barbara Weaver SmithOctober 3, 2011
Whale Hunting is a great strategy to grow your company fast. But even fast-growing companies make on average 80% of their revenue from existing clients.…
Barbara Weaver SmithJuly 19, 2011
We believe that this old adage is for the most part true, but not quite so simple. Really, what ever really is so simple? Actually,…
Guest BloggerJune 20, 2011
We came home from the grocery with a little mesh package of new red potatoes. Also a package of baby portabella mushrooms. Planned to use…
Barbara Weaver SmithJune 16, 2011
There is nothing more enjoyable than being in comfortable surroundings. In the show Cheers, I am quite certain it wasn’t the just beer that brought…
Guest BloggerMay 24, 2011
Don't think for a second that you'll keep this whale-client because you landed the big, initial sale. Your team needs to be accessible, reliable, and…
Guest BloggerMarch 22, 2011