Who Cares About Your Report?

Who needs to see the results of your work for a customer? We once had a great client, a national marketing company focused on customer loyalty research. They had an outstanding research operation, with many researchers with academic backgrounds and advanced degrees in research subjects. This was a second generation company that had served many […]

Are You a Giver? Philanthropy and Your Brand

  Corporate philanthropy has been around for hundreds of years. From the town groceries running a line of credit for local families to the local merchants who sponsor Little League to the corporate giants who established the Lilly and Rockefeller and Carnegie and Gates Foundations as well as many others, companies find ways to align…...

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Can your ROI carry your brand?

What kind of return on investment can you promise to your customers? If they buy your products and services, how is that going to impact their bottom line, increasing revenues and/or decreasing costs? And how fast can they realize that return? If you have that kind of offer to the market, you might consider building […]

Low Cost. Got It? Brand With it!

Here’s another post in my continuing series on Crafting Your Brand Promise. Small business owners get a great deal of advice about how to avoid commoditization–how to bundle products and services that add value, thereby increasing the price you can charge. But some small businesses have a real edge in offering their customers a low-cost, […]

Build your brand on delivery? Why not!

Some years ago  UPS introduced a campaign “I love logistics.”  They had a jingle,  visuals, and actually  defined and claimed “logistics” as their own. They  kept it going for a long time, with fresh new ad episodes. Not everyone loved it–some people found the song maddening and had a lot to say about that. BUT […]