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From the blog...

Too Late

Do you deliver “timeliness?”

  Is timeliness an important part of your service? A good way for small companies to differentiate is by using their agility and flexibility to ...

Fatal Sales Failures: Your Opinion Doesn’t Matter

If your perspective is outbound on the customer, you need to change your viewpoint. See and understand the world from the client’s perspective, internalize what ...

Showing Your Client Gratitude

Nothing makes a stronger statement to your clients than “thank you.” Thank you is part of the customer experience. “Thank you” demonstrates appreciation, builds loyalty, ...

Balance the Boat

Involving your Subject Matter Experts (SMEs) with their counterpart peers in the whale organization greatly increases your potential to close a large, complex deal. But ...

Calming Waters

If you are nervous–or scared to death–about the economy in recent weeks, you are in good company.  But instead of worrying about your own next steps, ...