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June 14, 2011

X-Ray Emotions – How Women Can Read a Room in a B2B Sale

There are natural advantages women bring to the B2B sales process including their ability to read a room and understand what’s going on inside a buyer’s head. Women are especially good at reading emotions and assessing a buyer’s fear.

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March 28, 2011

Learn How the Biggest Companies Buy

What would you pay to sit down for coffee with the Chief Procurement Officer of Coca Cola and learn about how they buy? If you’re trying to sell to Coca Cola, you’d probably pay a pretty penny. What would he likely tell you? “Be Different,” said Ken Carty in this 2010 article by Inc. Magazine. His other basic advice? Get in early. Do your homework. Follow the process. Want more insider info on how to sell to big corporations? Here are links to all the articles published by Inc. Magazine.

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From the blog...

Are you caving in or cashing in on Q4?

Here we are on October 15.  It feels like the “Ides of October” or something.  Everybody’s talking about how there’s only one more month to ...

Can you deliver what you sell?

For a long time, I’ve been exhorting clients to be certain that the sales team is selling what the operations or implementation team plans to ...

Do You Lose Them at Hello?

Today’s guest post is from Jill Konrath, best-selling author and sales guru.  The article first appeared in Jill’s blog and we are publishing it here ...

How Do You Really Train Customer Service Employees?

How well you prepare customer service representatives has everything to do with your brand.

Expanding the Business Relationship in Five Easy Steps

Today’s guest blogger is Dave Cooke–more about Dave at the end of the post.  Thanks, Dave, for sharing your words of wisdom with The Whale ...
Too Late

Do you deliver “timeliness?”

  Is timeliness an important part of your service? A good way for small companies to differentiate is by using their agility and flexibility to ...