How Not to Launch a New Brand

Kilian Jornet is the greatest athlete you’ve never heard of. He competes in niche sports that require enormous effort and endurance: ski mountaineering, sky running, and ultramarathons. When I say “competes in”, I mean he acquires championships the way you and I acquire gas bills: so regularly and with such certainty that they become almost […]

Why You Need a Referral System

I’m pleased to introduce my good friend Joanne Black, referral selling expert and author of No More Cold Calling™ and Pick Up the Damn Phone with today’s guest blog. You know how much Whale Hunters reject cold calling to whales–so here’s one great alternative. Why does anyone pay for a trainer at the gym? All the equipment is there, […]

Your Brand and Your Community

  You probably know a few business people in your community who “everybody knows.” They’re so visible, so involved, so active in doing good things that others are drawn to them. Not everyone is their client or customer, but they make a friend of everyone they meet. And they meet a lot of people. For […]

How Credentials Build Your Brand

  Your customers want to know why you are able to do what you do, how or where your learned to do it, how have your industry and your peers recognized your accomplishments, and other measures of fitness we call “credentials.” Credentials come in a wide variety of forms. There are the basic ones like […]

Let Your Customers Build Your Brand

Testimonials from customers or supply-chain partners can serve as powerful differentiators.  Building your brand on testimonials means you stand out from your competitors in customer loyalty and customer delight. Doing business with you makes people happy, or solves a big problem, or gives them new opportunities–or all of the above and more.  And whatever product […]

Is There Method to Your Madness?

I’ve been working on a series of blog posts about ways to differentiate from your competitors, focused on 31 ways that you might choose to define brand promise. One way is to highlight your method of getting the results your customers want. I don’t mean process (I’ll talk about that next) but rather the way you […]