Who Cares About Your Report?

Who needs to see the results of your work for a customer? We once had a great client, a national marketing company focused on customer loyalty research. They had an outstanding research operation, with many researchers with academic backgrounds and advanced degrees in research subjects. This was a second generation company that had served many […]

Why You Need a Referral System

I’m pleased to introduce my good friend Joanne Black, referral selling expert and author of No More Cold Calling™ and Pick Up the Damn Phone with today’s guest blog. You know how much Whale Hunters reject cold calling to whales–so here’s one great alternative. Why does anyone pay for a trainer at the gym? All the equipment is there, […]

Review of New Spin Sucks Book

  I am so pleased to be included among the “brand ambassadors” helping to launch Gini Dietrich’s new book, Spin Sucks. Especially so because I think you will find the book extremely valuable. As a brand ambassador, I received a free galley copy of the book, pre-publication, in order to help with the launch. But in…...

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Low Cost. Got It? Brand With it!

Here’s another post in my continuing series on Crafting Your Brand Promise. Small business owners get a great deal of advice about how to avoid commoditization–how to bundle products and services that add value, thereby increasing the price you can charge. But some small businesses have a real edge in offering their customers a low-cost, […]

Do You Still Think I’m Pretty?

  No, I am not rushing the holiday season. I am talking about products and how they can represent your brand, in the continuing series on branding that started with this post on crafting your brand promise.  It’s a series of 31 various ways of building your brand, finding authentic, unique ways to associate your company […]