The Pattern Behind All Clouds How can you know if a whale you are pursuing is really interested in doing business or just curious? How to know if the whale ... Listen Now → Whales Are Smart Armed with Google tools, public records and our own company websites, smart whales are looking as hard at...

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From the blog...

Writing RFP/RFI Responses

In the last few weeks, I’ve consulted with clients on about a dozen RFP and RFI proposals.  The art of business proposal writing is becoming ...

How Do You Really Train Customer Service Employees?

How well you prepare customer service representatives has everything to do with your brand.

Yesterday Planning For The Next 5 Years

We hate change. We really do. Unless, of course, we’re already in a bad place and we recognize that change is less painful than where ...
Bright Shiny Object

Bright Shiny Objects

  They say there’s nothing new under the sun. But some things really are new. At least they are for a while. Think of great ...

Revive the Spirit in Entrepreneurial Spirit

Let’s talk about being hungry. You want this. You want to be successful. Grow your company. Close that deal. Are you motivated? Yes. Inspired? If ...

RFP Strategy

I wrote a newsletter today about a feature of the RFP (Request for Proposals) process:  it’s on the topic of the Open Meeting won’t repeat it here–you can ...