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February 20, 2011

The Sunday Show–Fighting Barnacles (Don’t Let Them Drag You Down)

The Sunday Show for today features one of my all-time favorite podcasts–Fighting Barnacles.  I always take a positive view of change, and I tend to be patient with people who need a lot of time in order to embrace new ways of doing business.  After all, if what you’ve been doing has been successful, it’s […]

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Greg Chapman on How Whales Think; How Whales Buy

We had an outstanding interview with Sitewire president Greg Chapman on last week’s Expert Series Call.  Greg offered compelling insights into how executives in large ...

How Do You Really Train Customer Service Employees?

How well you prepare customer service representatives has everything to do with your brand.

How To Get Left Behind (Courtesy of BlogWorld)

But it frightens me how many small to midsize companies behave like ostriches when it comes to a serious evaluation of their social media strategy.

Ten Tips for Weak-Economy Entrepreneurship

Found an upbeat article to start off my week.  Based on short interviews with successful business owners in Maine, I found ten ideas for business growth in ...

Spend less on sales and make more money

Discussion of The Whale Hunters Target Filter and how to use it to cut costs from your sales process while increasing revenues.
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The Earn-It Trap

Let me ask you this: have you ever felt that in order to get in the door at a big company you should offer to ...