Client - The Whale Hunters

June 1, 2011

Can Technology Substitute for Real Customer Knowledge?

I received a very disconcerting email this morning from amazon.com. It was the typical occasional email that amazon.com customers receive, recommending books that I might enjoy.

Amazon, of course, is known for its ability to understand its customers’ taste and to make recommendations on that basis. The entire system is technology-based, not human-based. That is to say, amazon.com doesn’t really know me at all; it creates the illusion of knowing me by crunching data about my browsing and buying habits on its site.

April 29, 2011

What do you want – good rhythm or good timing?

You remember the old commercials – when you were asked to make a forced choice between two good options? In syncing up with your prospect, I say you need both – good rhythm and good timing. A successful sales person almost instinctively knows that a winning process includes getting into the customer’s sales cycle as early as possible and at a time when you can still prepare your team to deliver – especially, when hunting whales.

April 22, 2011

Big Pitch or First Pitch–Always Be Prepared!

Interestingly, if I received this call a year ago, I would have politely listened for a minute; politely replied that I am not in need of his services; and politely ended the call. But I am not the same solopreneur sitting at my desk writing proposals as I was a year ago. Now, I am a partner with The Whale Hunters. I saw his call as a missed opportunity for him. I am not his prospect and his call to me kept him from connecting with someone who really could be a client and possibly a “whale-sized” client.

April 12, 2011

Is Your Sales Team Stuck in Hopa Hopa Land?

How many of you have worked for leaders that implement culture based on the last book they have read? If you are lucky, you may get to experience six different cultures during any fiscal year!

Fortunately, The Whale Hunters Process™, when implemented by a leader and his or her team can alleviate this experience for your workforce! How? In my experience, implementing The Whale Hunters Process™ has helped our team build, be clear and save time.

February 25, 2011

Showing Your Client Gratitude

Nothing makes a stronger statement to your clients than “thank you.” Thank you is part of the customer experience. “Thank you” demonstrates appreciation, builds loyalty, and personalizes the relationship. After all, if you are not truly grateful for your client’s decision to enter into a business relationship with you, it is only a matter of time before your client will realize you expect their business and you don’t value it. “Thank you” is the easiest and most sincere way to initiate your gratitude for the opportunity to establish and continue a valued business relationship.

Can Technology Substitute for Real Customer Knowledge?

What do you want – good rhythm or good timing?

Big Pitch or First Pitch–Always Be Prepared!

Is Your Sales Team Stuck in Hopa Hopa Land?

Showing Your Client Gratitude

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