I received a very disconcerting email this morning from amazon.com. It was the typical occasional email that amazon.com customers receive, recommending books that I might…
Barbara Weaver SmithJune 1, 2011
Interestingly, if I received this call a year ago, I would have politely listened for a minute; politely replied that I am not in need…
Guest BloggerApril 22, 2011
How many of you have worked for leaders that implement culture based on the last book they have read? If you are lucky, you may…
Guest BloggerApril 12, 2011
Nothing makes a stronger statement to your clients than “thank you.” Thank you is part of the customer experience. “Thank you” demonstrates appreciation, builds loyalty,…
Guest BloggerFebruary 25, 2011