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From the blog...

Best Buy Customer Service Fiasco–Lessons Learned?

Larry and I have recently moved to Scottsdale, AZ, into a leased fully furnished condo.  We have great landlords, who are friends of ours, but ...

Your Brand and Your Community

  You probably know a few business people in your community who “everybody knows.” They’re so visible, so involved, so active in doing good things ...

Sales and Social Media 101

Andrew Bagley, Director of Emerging Media & Client Strategy at Sitewire Interactive Agency, was a recent guest on our Expert Series teleconference. Andrew talked about ...

Fatal Sales Failure: Forget the Front Lines

Chris Conrey explains that it's a Fatal Sales Failure to be rude to the "front line" people at a prospect company. Don't let that Executive ...

Finding Ambergris

“Ambergris” — that priceless, elusive substance inside a whale that equates to new, better, and more rewarding business with an existing key account. Business growth ...