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From the blog...

Do you know what you know?

In a famous quote, Lew Platt, former CEO of Hewlett-Packard, said “If only HP knew what HP knows, we would be three-times more productive.”  He ...

5 Sales Strategy Tips from the Butler Bulldogs

My home town, Indianapolis, has been on fire about the NCAA college basketball Final Four and the amazing run of the home-town favorite Butler University ...

How Do You Really Train Customer Service Employees?

How well you prepare customer service representatives has everything to do with your brand.

How to Get Your Green Light (and Stop the Fear)

In a recent article on Entrepreneur.com, Tom Black gave this piece of advice:  Understand the sales process. A sale happens, he says, when there’s a ...

We’ve Got to Stop Meeting(s) Like This!

In this series on how to get real work done in meetings (and make more money!), the third principle is to clarify the purpose and ...