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From the blog...

How Do You Really Train Customer Service Employees?

How well you prepare customer service representatives has everything to do with your brand.
The Whale Hunters Blog

How Not to Launch a New Brand

Kilian Jornet is the greatest athlete you’ve never heard of. He competes in niche sports that require enormous effort and endurance: ski mountaineering, sky running, ...

Better Meetings–More Money: Share Easily

What happens after a meeting is over?  Do you have quick and easy ways to share the outcomes and next steps, both with people who ...

Whale Hunting Practice #12: Control the Aperture of Perception

Like a camera lens that focuses where you point it, ignoring the unwanted images on either side, so you need to manage the whales’ perception ...

USP and Transcending the Competitive Landscape: 3 Fundamental Steps on How to Grow Your Business

Many managers (whether in small, mid-sized or large businesses) who survived the very difficult last few years are working hard to come back strong. You ...