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From the blog...

Susan Boyle, Whale Hunter

This was the week Susan Boyle captivated the world in her first appearance on Britain’s Got Talent.  She’s a great illustration of a whale hunter—going ...

The Sunday Show–Fighting Barnacles (Don’t Let Them Drag You Down)

The Sunday Show for today features one of my all-time favorite podcasts–Fighting Barnacles.  I always take a positive view of change, and I tend to ...

Fatal Sales Failures: Your Opinion Doesn’t Matter

If your perspective is outbound on the customer, you need to change your viewpoint. See and understand the world from the client’s perspective, internalize what ...

A Game of Telephone?

To manage the handoff between sales and delivery, you may want to start with a checklist. The checklist is the next step up from a ...

The Care and Feeding of Ravens

A raven is someone who is on actively on your side when you are working on a deal with a whale. So how do you ...
woman in water

Who Cares About Your Report?

Who needs to see the results of your work for a customer? We once had a great client, a national marketing company focused on customer ...