I’ve been flying Southwest lately with good experiences. Used to prefer the airlines with assigned seats, but SW is doing a good job of boarding and a great job of everything else. No charge for luggage, no charge for beverages and snacks (take two, please!), friendly cabin service, drinks are often free and they’re liberal with the coupons.
As business owners and leaders, we face financial crunches just like the airlines do. But I know that if I nickel-and-dime my customers they will see it as a lack of trust and commitment to serving them. Personally I would rather pay a bit more for my airline ticket and have some minimal comforts included than to pay outrageous prices for every little thing.
What are you doing for your customers in these tight times?