Let me give you some examples:
- A Call Center has the capability to specialize in the healthcare industry (which has very strict regulations about collecting payments) and all staff have the capability to speak English and Spanish
- A flooring company has the capability to install your new flooring tomorrow if you buy it today.
- A personnel placement agency has the capability to find you people who qualify for top secret government clearance.
- A logistics company has the capability to help you understand how to ship manufactured goods from China to the U.S.
Unique capabilities set you apart from a crowd of competitors. Maybe 95% of what you do is the standard expectation that everyone in your line of work can do. But then, just maybe you have about 5% of extra special capability that is somewhat unusual. And maybe because it’s a small part of your total capabilities you don’t make a big point of it in your marketing materials. But think about whether you could!
Unique capabilities can have to do with
- speed of delivery
- no one else dedicated to this particular feature
- unique credentials
- your team background
- special accommodations
- “pet friendly” or “child friendly”
- in-house production
- “full service”
- your supply chain
and many more differences. You might be surprised at what a brainstorming session with your team or your advisory board will turn up as a unique capability of your company!